FAQ

Common Questions

This is a growing list of common questions we receive from customers and non-yet customers. If you have any questions, please reach out to us via the chat on our website. No question is too stupid.

My computer is running slowly, what can I do to speed it up?

For PC:

  1. Uninstall unnecessary programs: Programs you don’t use take up valuable disk space and can slow down your computer. Go to “Control Panel” > “Programs and Features” and uninstall programs you don’t need.
  2. Delete temporary files: Temporary files can accumulate over time and slow down your computer. Press the Windows key + R to open the Run dialog box, type %temp%, and press Enter. Delete all files in the folder.
  3. Disable startup programs: Programs that automatically launch when you start your computer can slow down the boot process. To disable them, press Ctrl + Shift + Esc to open the Task Manager, go to the Startup tab, and disable any unnecessary programs.
  4. Run a virus scan: Malware can slow down your computer. Run a full system scan using your antivirus software to detect and remove any threats.

For Mac:

  1. Close unnecessary applications: Running too many applications at the same time can slow down your computer. To close them, click on the application name in the top left corner of the screen and select “Quit” or use the Command + Q shortcut.
  2. Clear cache files: Cache files can slow down your computer. Go to “Finder” > “Go” > “Go to Folder” and type ~/Library/Caches. Delete any unnecessary cache files.
  3. Disable visual effects: Visual effects like transparency and animation can slow down your computer. Go to “System Preferences” > “Accessibility” > “Display” and check “Reduce motion” and “Reduce transparency”.
  4. Run a malware scan: Malware can slow down your computer. Run a full system scan using your antivirus software to detect and remove any threats.
How can I upgrade my computer to meet the requirements of the latest software?

For PC:

  1. Check system requirements: Before upgrading any software, make sure your computer meets the minimum system requirements. Check the software’s website or documentation for this information.
  2. Upgrade hardware: If your computer does not meet the requirements, you may need to upgrade your hardware. Consider adding more RAM or a faster processor to improve your computer’s performance.
  3. Update drivers: Outdated drivers can cause compatibility issues with new software. Go to “Device Manager” and check for any devices with a yellow exclamation mark, indicating that the driver needs to be updated.
  4. Upgrade operating system: If your computer is running an older operating system, you may need to upgrade to a newer version to run the latest software. Go to “Settings” > “Update & Security” and check for any available updates.

For Mac:

  1. Check system requirements: Before upgrading any software, make sure your Mac meets the minimum system requirements. Check the software’s website or documentation for this information.
  2. Upgrade hardware: If your Mac does not meet the requirements, you may need to upgrade your hardware. Consider adding more RAM or a faster processor to improve your Mac’s performance.
  3. Update macOS: If your Mac is running an older version of macOS, you may need to upgrade to a newer version to run the latest software. Go to “System Preferences” > “Software Update” and check for any available updates.
  4. Consider virtualization or dual booting: If your Mac cannot run the latest software natively, you may be able to use virtualization software or dual boot with another operating system to run the software. However, this may require additional hardware or technical expertise.
My computer is more than 5 years old. Is it too old?

For PC:

It depends on your computer’s hardware and what you’re using it for. Here are a few things to consider:

  1. Hardware specifications: Check the specifications of your computer, including the processor, RAM, and hard drive. If they are outdated, you may experience slower performance when running newer software.
  2. Operating system: If your computer is running an older operating system, it may no longer be supported by the manufacturer. This means you may no longer receive security updates, leaving your computer vulnerable to cyber threats.
  3. Usage: If you use your computer for basic tasks such as browsing the internet, checking email, and word processing, it may still function adequately. However, if you use it for more demanding tasks such as video editing or gaming, you may experience performance issues.

For Mac:

Similar to PC, it depends on your computer’s hardware and what you’re using it for. Here are some things to consider:

  1. Hardware specifications: Check the specifications of your Mac, including the processor, RAM, and hard drive. If they are outdated, you may experience slower performance when running newer software.
  2. Operating system: If your Mac is running an older version of macOS, it may no longer be supported by Apple. This means you may no longer receive security updates, leaving your Mac vulnerable to cyber threats.
  3. Usage: If you use your Mac for basic tasks such as browsing the internet, checking email, and word processing, it may still function adequately. However, if you use it for more demanding tasks such as video editing or gaming, you may experience performance issues.

In general, if your computer is more than 5 years old, it may be time to consider upgrading to a newer model with more up-to-date hardware and software. However, this ultimately depends on your personal needs and budget.

Is it safe to continue using Windows 7 after Microsoft ended support for it?

It is not recommended to continue using Windows 7 after Microsoft ended support for it. Here’s why:

  1. No more security updates: Microsoft ended support for Windows 7 on January 14, 2020. This means that there are no more security updates or patches being released for the operating system. Any new security vulnerabilities that are discovered will not be fixed, leaving your computer vulnerable to cyber attacks.
  2. Increased risk of malware: Without security updates, your computer is more susceptible to malware infections. Malware can steal your personal information, damage your computer, or even allow attackers to take control of your computer.
  3. Compatibility issues: As new software and hardware is developed, it may not be compatible with Windows 7. This means that you may not be able to install or run new applications, or connect new devices to your computer.
  4. Non-compliance with regulations: Depending on your industry, continuing to use an unsupported operating system may put you in violation of regulations or compliance standards.

It is recommended that you upgrade to a newer version of Windows, such as Windows 10, to ensure that your computer is secure and up-to-date.

How do I upgrade from Windows 7 to Windows 10?
  1. Check system requirements: Make sure your computer meets the minimum system requirements for Windows 10. You can find the system requirements on the Microsoft website.
  2. Backup your files: Before upgrading, it’s a good idea to back up your important files and data to an external hard drive or cloud storage service.
  3. Purchase a Windows 10 license: You will need to purchase a Windows 10 license to upgrade from Windows 7. You can buy a license from the Microsoft Store or a licensed retailer.
  4. Download and run the Media Creation Tool: Go to the Microsoft website and download the Media Creation Tool. Run the tool and select “Upgrade this PC now”. Follow the prompts to download and install Windows 10.
  5. Enter the product key: During the installation process, you will be prompted to enter the product key for Windows 10. Enter the key you purchased in step 3.
  6. Complete the installation: Follow the prompts to complete the installation of Windows 10. Once the installation is complete, you can restore your backed-up files and data.

Note: If you prefer a clean installation, you can create a bootable USB drive with the Media Creation Tool and perform a clean installation of Windows 10. However, this will erase all data on your computer, so be sure to back up your files first.

How do I install a firewall on my computer to improve its security?

For PC:

  1. Check your Windows Firewall: Windows includes a built-in firewall that is enabled by default. Go to “Control Panel” > “System and Security” > “Windows Defender Firewall” to make sure it is turned on and configured correctly.
  2. Install third-party firewall software: There are many third-party firewall software options available. Look for a reputable one and install it on your computer. Make sure to configure it properly to ensure optimal security.

For Mac:

  1. Check your macOS Firewall: macOS includes a built-in firewall that is enabled by default. Go to “System Preferences” > “Security & Privacy” > “Firewall” to make sure it is turned on and configured correctly.
  2. Install third-party firewall software: There are many third-party firewall software options available for Mac. Look for a reputable one and install it on your computer. Make sure to configure it properly to ensure optimal security.

In general, firewalls work by blocking unauthorized access to your computer and network. They can help prevent malicious software from accessing your system and stealing your personal information. By installing a firewall on your computer, you can improve its security and protect yourself from cyber threats.

How do I upgrade from Windows 10 to Windows 11?

To upgrade from Windows 10 to Windows 11, you can follow these steps:

  1. Check system requirements: Make sure your computer meets the minimum system requirements for Windows 11. You can find the system requirements on the Microsoft website.
  2. Check for compatibility: Use the PC Health Check app from Microsoft to check if your computer is compatible with Windows 11. If your computer is not compatible, you may need to upgrade your hardware.
  3. Backup your files: Before upgrading, it’s a good idea to back up your important files and data to an external hard drive or cloud storage service.
  4. Update Windows 10: Make sure your Windows 10 is up to date with the latest updates.
  5. Check for Windows 11 update: Go to “Settings” > “Windows Update” and check for the Windows 11 update. If it’s available, download and install the update.
  6. Follow the prompts: Follow the prompts to complete the installation of Windows 11. You may be asked to enter a product key, so have it ready.

Note: Not all devices that meet the minimum system requirements for Windows 11 will be able to install it immediately after its release. Microsoft is rolling out the update gradually and will prioritize newer and high-end devices first.

How do I create a backup of my important files and documents?

For PC:

  1. Use Windows Backup and Restore: Windows includes a built-in backup and restore feature. Go to “Control Panel” > “Backup and Restore (Windows 7)” > “Set up backup” to create a backup of your files and folders.
  2. Use a third-party backup software: There are many third-party backup software options available for Windows. Look for a reputable one and install it on your computer. Follow the prompts to create a backup of your files and folders.
  3. Use an external hard drive: Connect an external hard drive to your computer and copy your important files and folders to the hard drive. You can also use Windows File History to automatically back up your files to an external hard drive.

For Mac:

  1. Use Time Machine: macOS includes a built-in backup feature called Time Machine. Connect an external hard drive to your Mac and follow the prompts to set up Time Machine. It will automatically back up your files and folders at regular intervals.
  2. Use a third-party backup software: There are many third-party backup software options available for Mac. Look for a reputable one and install it on your computer. Follow the prompts to create a backup of your files and folders.
  3. Use iCloud: If you have an iCloud account, you can use iCloud Drive to store your files and folders in the cloud. You can access them from any device with an internet connection.

In general, it’s important to create regular backups of your important files and documents to protect them from data loss due to hardware failure, theft, or cyber attacks. By using one of these methods to create backups, you can ensure that your important files are safe and can be easily restored if needed.

How often should I back up my data?

It is recommended that you back up your data regularly, with the frequency depending on how often you create or modify important files. Here are some general guidelines:

  1. Daily backups: If you use your computer extensively every day, such as for work or school, it’s a good idea to back up your data daily. This will ensure that you have the most recent version of your files in case of data loss.
  2. Weekly backups: If you use your computer less frequently, such as for personal use, weekly backups may be sufficient. This will still protect your data from loss or corruption, but won’t require as much time or effort.
  3. Automatic backups: Consider setting up automatic backups using a software program or cloud storage service. This will ensure that your data is backed up regularly without requiring you to remember to do it yourself.
  4. Before major changes: Before making any major changes to your computer or software, such as installing new software or hardware, it’s a good idea to perform a backup. This will allow you to restore your data if anything goes wrong during the installation or configuration process.

In general, it’s better to back up your data more frequently than less frequently to ensure that you don’t lose important files. Remember, data loss can happen at any time, so it’s important to be prepared by regularly backing up your data.

What is the best way to secure my USB drive to prevent unauthorized access?

Here are some steps you can take to secure your USB drive and prevent unauthorized access:

  1. Use encryption: Encryption is a process of converting data into a coded language that can only be deciphered with a key or password. You can use encryption software to encrypt your USB drive and protect your data from unauthorized access. Windows and macOS both have built-in encryption tools that you can use.
  2. Use a strong password: If you use encryption to secure your USB drive, make sure to use a strong password that cannot be easily guessed. Use a combination of uppercase and lowercase letters, numbers, and symbols.
  3. Use secure file transfer methods: When transferring files to and from your USB drive, use a secure method such as SFTP, FTPS, or HTTPS. These protocols encrypt the data as it is transferred, preventing unauthorized access.
  4. Keep your USB drive with you: Avoid leaving your USB drive unattended in public places. If possible, keep it with you at all times or store it in a secure location.
  5. Use a write protection switch: Some USB drives have a physical switch that can be used to write-protect the drive. This prevents any data from being written or modified on the drive, making it more secure.
  6. Keep your antivirus software up to date: Use antivirus software to protect your computer and USB drive from malware. Make sure to keep your antivirus software up to date to ensure optimal security.

By using these methods, you can secure your USB drive and protect your data from unauthorized access.

I found a USB drive in the street. Is it wise to plug it into my computer to see what is on it?

No, it is not recommended to plug a USB drive found in the street into your computer. This is because the USB drive could potentially contain malware or other harmful software that could infect your computer and compromise your data.

Malware can be programmed to automatically execute when a USB drive is plugged into a computer, without the user’s knowledge or consent. This means that simply plugging in a malicious USB drive could result in a malware infection on your computer.

Instead, it is recommended that you turn the USB drive in to a lost and found or local authorities, if possible. Alternatively, if you have access to a device that is not critical to your work, you could plug the USB drive into that device to see if it has any contact information on it that could help locate the owner. If you do choose to examine the contents of the USB drive, make sure to scan it for malware using an up-to-date antivirus software before opening any files or documents.

What is spyware or malware and how do I protect my computer from it?

Spyware and malware are types of malicious software that can be installed on your computer without your knowledge or consent. They are designed to monitor your activity, steal your personal information, and damage your computer system.

Spyware is software that is installed on your computer to monitor your activity and collect information about your browsing habits, keystrokes, and other sensitive information. This information can be used for identity theft, phishing scams, or other fraudulent activities.

Malware is a broad term that refers to any malicious software, including viruses, Trojans, worms, and ransomware. Malware is designed to harm your computer system, steal your personal information, or take control of your computer.

To protect your computer from spyware and malware, you can take the following steps:

  1. Install antivirus software: Antivirus software can detect and remove malware from your computer. Make sure to keep your antivirus software up to date to ensure optimal protection.
  2. Keep your operating system up to date: Install the latest updates and patches for your operating system. These updates often include security fixes that address known vulnerabilities that malware can exploit.
  3. Use a firewall: A firewall can help block unauthorized access to your computer and prevent malware from communicating with remote servers.
  4. Be cautious when opening email attachments or clicking on links: Malware is often spread through email attachments or malicious links. Be cautious when opening emails from unknown senders, and never click on links or download attachments unless you trust the source.
  5. Avoid downloading software from unknown sources: Malware can be bundled with free software or other downloads. Only download software from reputable sources.
  6. Use strong passwords: Use strong, unique passwords for all of your online accounts. This can help prevent hackers from gaining access to your accounts and stealing your personal information.

By taking these steps, you can help protect your computer from spyware and malware and keep your personal information safe.

Is it worthwhile to use speed optimization software?

In general, it is not recommended to use speed optimization software on your Mac or PC. While these programs claim to improve the performance of your computer, they often do more harm than good.

Here’s why:

  1. Unreliable results: Speed optimization software can provide unreliable results, as they often make changes to your system that can cause issues with software or hardware.
  2. Risk of malware: Some speed optimization software can be malicious and cause harm to your computer. Be cautious when downloading and installing any software from the internet, especially if it’s not from a reputable source.
  3. Potential conflicts: Speed optimization software can conflict with other software programs or drivers, causing system instability or crashes.
  4. Unnecessary changes: Many speed optimization software programs make unnecessary changes to your system that don’t actually improve performance. This can result in wasted time and resources.
  5. Built-in optimization features: Both Mac and PC operating systems have built-in optimization features that are safe and effective. For example, Windows has Disk Cleanup and Disk Defragmenter, while macOS has Disk Utility and the ability to reset the System Management Controller (SMC).